For all orders placed after August 12th, track your order here: account.phoenixrisingcosmetics.com

Sometimes, if you let us know quickly enough we will do our best to accommodate your request. Once an order has been processed, it cannot be changed. Orders are processed and shipped the same day if placed before noon EST or the next day if placed after. Please email support@mythosisbrands.com for order changes.

Yes, we do. We offer multiple options for speed and cost with international shipping. International shipping prices now include local customs and/or taxes.

Most of our products are shipped directly from our Warehouse/Logistics/Fullfillment Center 3plg in New Jersey. They are a Women Owned and Ran company as well and only work with beauty brands. We are headquartered out of New Orleans, LA but our team is all over.

Yes within 30 days. This only applies to items that have shipped. Please email support@mythosisbrands.com if you want to cancel a pre-order or backordered item for a full refund. See our full policy here.

Our products are manufactured in China. All formulations & packaging designs are our own and we only work with factories that meet rigorous human rights, ethics, cruelty free & vegan standards.

All of our product artwork is either Officially Licensed through the original IP owners, commissioned, public domain or original artwork. We believe artists always deserve to get paid top dollar for the work they do and we do not use AI. We also strive to partner with companies that share our values when it comes to ai. See HASBRO's & D&D's statement here. Batty Goth is our lead designer, see more of her work here.

When we want to use a licensed character or property, we pay a fee to the licensor - which can be pretty steep. And it's not just a one-time payment; we also give up a percentage of our profits, usually around 10%. On top of that, we cover all production, marketing, and shipping costs ourselves. And before we can start, we need the licensing company's approval. That means we're investing a lot of time and money into the product, with no guarantee of success. Every step of the process and every portion of information we put out requires a separate approval. This is why it takes time to update product images and swatches, make announcements etc. This is all worth it because we get to create unique products made by and for the fandoms we love!

We're not just passionate about what we do - we're also bringing unique products to the table that you won't find anywhere else. By supporting us, you're supporting creativity and innovation. Next time you see a licensed product, remember that we're taking a big risk to bring it to you. Let's support small businesses and keep the creativity flowing!

Who is behind the scenes here? The short answer is, a lot of people. We can't create cool makeup for the fans like we do without a lot of help. We are a family run business and support other family oriented women owned, queer & neurodivergent entrepreneurs whenever possible.

Rachel Clinesmith is the founder & C.E.O.

Batty Goth is our lead designer/product developer and also handles our Influencers/Collabs program.

Joseph Keens handles our quality control and oversees manufacturing.

Logan Boese handles a lot of our copy writing and in person sales at events.

Catherine Boese is our customer service manager.

3plg is our women owned and run shipping & fulfillment company out of New Jersey.

We also contract with a number of women owned marketing & PR companies for paid media advertising, press releases & media coverage.

We have a team that handles our retail support and training with over 23 years of experience on both the buyer and brand side. 

We also work with a number of other (mostly women owned businesses or contractors) that handle our finances, bookkeeping and legal needs. 

View our full statement about the transition from Vampyre Cosmetics to Phoenix Rising Cosmetics Brands here.

We are working on ensuring that 90% of our packaging is recyclable by 2025. Much of our packaging is already paper based so it's biodegradable. Our product packaging is also designed to be collectible in nature and therefore kept & displayed instead of thrown away after use.