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FREQUENTLY ASKED QUESTIONS

Please check our frequently asked questions page or look below to see some of our most common FAQs to see if that helps with your inquiry. If not, someone will respond to your chat or email as soon as possible during business hours. Monday-Friday 10am-7pm CST. 


For a faster response, please email support@mythosisbrands.com directly for order questions. For Collabs/Influencer inquiries, email rachel@mythosismanufacturing.com


For all other inquiries, please use the form below.

How fast is shipping?

All U.S. orders over $100USD get FREE SHIPPING

International shipping prices now usually include any local customs or taxes.

Except during high volume times (new launches, holidays etc), orders are processed the same day if placed before 12PM EST and next day if placed after 12pm EST and then ship out the next day. 

Once shipped, Most Shipments arrive within 3-8 business days in the United States, 7-14 Days everywhere else. Please allow extra time from October - December. We now offer more options for selecting your shipping prices and speeds during checkout.

VIEW DETAILED SHIPPING UPDATES FOR PRE-ORDERS HERE.

Why Isn't my tracking page/order page showing my old orders?

Please pardon our progress while we work to make order viewing and tracking a more seamless and transparent experience in the future.

Orders placed before August 12th, track your order here: account.vampyrecosmetics.com

Orders placed after August 12th, track your order here: account.phoenixrisingcosmetics.com

Otherwise send a message to the support chat or support@mythosisbrands.com and we will pull up your order information and help you retrieve your account in the new system if necessary. Rest assured, we can still see all historic customer data from our end.



Can I change my shipping address after my order is placed?

Sometimes, if you let us know quickly enough we will do our best to accommodate your request. Once an order has been processed, it cannot be changed. Please email support@mythosisbrands.com for order changes.

Do you ship internationally?

Yes, we do. We offer multiple options for speed and cost with international shipping. International shipping prices now include local customs and/or taxes.

Where do you ship from?

Most of our products are shipped directly from our Warehouse/Logistics/Fullfillment Center 3plg in New Jersey. They are a Women Owned and Ran company as well and only work with beauty brands. We are headquartered out of New Orleans, LA but our team is all over.

Do you accept returns?

Yes within 30 days. This only applies to items that have shipped. Please email support@mythosisbrands.com if you want to cancel a pre-order or backordered item for a full refund. See our full policy here.

Are your products Vegan & Cruelty free?

Yes, all of our products are 100% Vegan & Cruelty Free.

Are your products clean/talc free?

Our products are all Talc Free and Gluten Free as well.

Full Ingredients for all of our products can be found in the product descriptions on our online store.

We use the best quality ingredients available and strive to make sure that our customers have all the information available to them to make an informed choice.

Read more about our ingredients.


Are your products recyclable/is your company green?

We are working on ensuring that 90% of our packaging is recyclable by 2025. Much of our packaging is already paper based so it's biodegradable. Our product packaging is also designed to be collectible in nature and therefore kept & displayed instead of thrown away after use.

Where are your products manufactured?

Our products are manufactured in China. All formulations & packaging designs are our own and we only work with factories that meet rigorous human rights, ethics, cruelty free & vegan standards.

I saw your product on ____ Site. Are those products legit? Do you know about this?

We sell wholesale to over 150 Independent stores around the world and also on www.hottopic.com and www.amazon.com We try to maintain a fairly current list here.

If you want to see our products in your local stores, ask them to find us on Faire or click the Wholesale link at the bottom of our site.

Do you sell at Conventions?

We love exhibiting at conventions!

See our list of upcoming events.

We were also the first makeup brand ever allowed on the show floor at San Diego Comic Con in 2022.

Where do you get the artwork for your products?

All of our product artwork is either Officially Licensed through the original IP owners, commissioned, public domain or original artwork. We believe artists always deserve to get paid top dollar for the work they do and we do not use AI. We also strive to partner with companies that share our values when it comes to ai.

What does "Officially Licensed Product" Mean?

When we want to use a licensed character or property, we pay a fee to the licensor - which can be pretty steep. And it's not just a one-time payment; we also give up a percentage of our profits, usually around 10%. On top of that, we cover all production, marketing, and shipping costs ourselves. And before we can start, we need the licensing company's approval. That means we're investing a lot of time and money into the product, with no guarantee of success. Every step of the process and every portion of information we put out requires a separate approval. This is why it takes time to update product images and swatches, make announcements etc. This is all worth it because we get to create unique products made by and for the fandoms we love!

We're not just passionate about what we do - we're also bringing unique products to the table that you won't find anywhere else. By supporting us, you're supporting creativity and innovation. Next time you see a licensed product, remember that we're taking a big risk to bring it to you. Let's support small businesses and keep the creativity flowing!

Who runs this site/company?

Who is behind the scenes here? The short answer is, a lot of people. We can't create cool makeup for the fans like we do without a lot of help. We are a family run business and support other family oriented women owned, queer & neurodivergent entrepreneurs whenever possible.

You can find more specific details on our about us page.

What is Phoenix Rising Cosmetics? What happened to Vampyre Cosmetics?

Rachel Clinesmith, as the former CEO of Vampyre Cosmetics LLC and the current CEO of Mythosis Manufacturing Inc. fought in court to be able to move the licenses with outstanding orders over to the new company and store so that any outstanding pre-orders can be fulfilled. View current shipping estimates for pre-orders here: https://phoenixrisingcosmetics.com/policies/shipping-policy Read her full statement regarding the company changes here.

Read the press release regarding Vampyre Cosmetics LLC’s closure: https://phoenixrisingcosmetics.com/blogs/news/lgbtq-owned-cosmetics-company-that-stood-up-to-transphobes-by-canceling-alice-cooper-makeup-collection-vampyre-cosmetics-llc-forced-to-shut-down-amid-malicious-lawsuit

Read the press release regarding Mythosis Manufacturing Inc, DBA Phoenix Rising Cosmetics Brands opening: https://phoenixrisingcosmetics.com/blogs/news/vampyre-cosmetics-llc-founder-ceo-forms-new-company-to-ensure-customers-don-t-get-left-behind-during-the-business-forced-closure-and-continue-mission-of-inclusion-and-self-expression

 

Are some of your product pictures mockups?

As a small indie company, we're eager to share full product images, but our partners need to approve each production phase. Teaser images allow us to incorporate your feedback for enhancements, making you a part of the creative process! We update our website and marketing as soon as partners approve final images. Think of it like a movie trailer - we're offering a sneak peek while the final product is being fine-tuned. Your patience will be rewarded with amazing products! In the meantime we recommend checking out our website to see what our physical products look like from our other lines!

Can I sell your products in my store?

If you want to see us in your local stores or are looking to sell our makeup wholesale in your storefront, learn more here.

Do you offer PR Packages to influencers.

Yes we do! Please apply here.

If you have any questions about this program, please email batty@mythosisbrands.com

What are the Pre-Order____ Ship Dates?

You can view all pre-order shipping dates and other information here.

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