Please check our frequently asked questions page or look below to see some of our most common FAQs to see if that helps with your inquiry. If not, someone will respond to your chat or email as soon as possible during business hours. Monday-Friday 10am-7pm CST.
For a faster response, please email support@mythosisbrands.com directly for order questions. For Collabs/Influencer inquiries, email batty@mythosisbrands.com
For all other inquiries, please use the form below.
All U.S. orders over $75 get FREE SHIPPING and international orders over $200 USD get FREE SHIPPING. *pre-order items excluded
International shipping prices do not include any local customs or taxes. Customs are responsible for customs, taxes & duties.
Except during high volume times (new launches, holidays etc), orders are processed the same day if placed before 12PM EST and next day if placed after 12pm EST and then ship out the next day.
Once shipped, Most Shipments arrive within 3-8 business days in the United States, 7-14 Days everywhere else. Please allow extra time from October - December. We now offer more options for selecting your shipping prices and speeds during checkout.
VIEW DETAILED SHIPPING UPDATES HERE.
Please pardon our progress while we work to make order viewing and tracking a more seamless and transparent experience in the future.
We have been doing some system updates to upgrade user experience. Unfortunately, this seems to have had the reverse effect and deleted some data. If you placed your order between February 15th, 2024 & before August 12th, you can lookup your order data here.
Otherwise send a message to the support chat or support@mythosisbrands.com and we will pull up your order information and help you retrieve your account in the new system if necessary. Rest assured, we can still see all historic customer data from our end.
Sometimes, if you let us know quickly enough we will do our best to accommodate your request. Once an order has been processed, it cannot be changed. Please email support@mythosisbrands.com for order changes.
We have been doing some system updates to upgrade user experience. Unfortunately, this seems to have had the reverse effect and deleted some data. Send a message to the support chat or support@mythosisbrands.com and we will manually add your points back.
Yes, we do. We offer multiple options for speed and cost with international shipping. International shipping prices now include local customs and/or taxes.
Most of our products are shipped directly from our Warehouse/Logistics/Fullfillment Center 3plg in New Jersey. They are a Women Owned and Ran company as well and only work with beauty brands. We are headquartered out of New Orleans, LA but our team is all over.
Yes within 30 days. This only applies to items that have shipped. Please email support@mythosisbrands.com if you want to cancel a pre-order or backordered item for a full refund. See our full policy here.
Yes, all of our products are 100% Vegan & Cruelty Free.
Our products are all Talc Free and Gluten Free as well.
Full Ingredients for all of our products can be found in the product descriptions on our online store.
We use the best quality ingredients available and strive to make sure that our customers have all the information available to them to make an informed choice.
Read more about our ingredients.
We are working on ensuring that 90% of our packaging is recyclable by 2025. Much of our packaging is already paper based so it's biodegradable. Our product packaging is also designed to be collectible in nature and therefore kept & displayed instead of thrown away after use.
Our products are manufactured in China. All formulations & packaging designs are our own and we only work with factories that meet rigorous human rights, ethics, cruelty free & vegan standards.
We love exhibiting at conventions!
See our list of upcoming events.
We were also the first makeup brand ever allowed on the show floor at San Diego Comic Con in 2022.
All of our product artwork is either Officially Licensed through the original IP owners, commissioned, public domain or original artwork. We believe artists always deserve to get paid top dollar for the work they do and we do not use AI. We also strive to partner with companies that share our values when it comes to ai. See HASBRO's & D&D's statement here. Batty Goth is our lead designer, see more of her work here.
When we want to use a licensed character or property, we pay a fee to the licensor - which can be pretty steep. And it's not just a one-time payment; we also give up a percentage of our profits, usually around 10%. On top of that, we cover all production, marketing, and shipping costs ourselves. And before we can start, we need the licensing company's approval. That means we're investing a lot of time and money into the product, with no guarantee of success. Every step of the process and every portion of information we put out requires a separate approval. This is why it takes time to update product images and swatches, make announcements etc. This is all worth it because we get to create unique products made by and for the fandoms we love!
We're not just passionate about what we do - we're also bringing unique products to the table that you won't find anywhere else. By supporting us, you're supporting creativity and innovation. Next time you see a licensed product, remember that we're taking a big risk to bring it to you. Let's support small businesses and keep the creativity flowing!
Who is behind the scenes here? The short answer is, a lot of people. We can't create cool makeup for the fans like we do without a lot of help. We are a family run business and support other family oriented women owned, queer & neurodivergent entrepreneurs whenever possible.
Rachel Clinesmith is the founder & C.E.O.
Batty Goth is our lead designer/product developer and also handles our Influencers/Collabs program.
Joseph Keens handles our quality control and oversees manufacturing.
Logan Boese handles a lot of our copy writing and in person sales at events.
Catherine Boese is our customer service manager.
3plg is our women owned and run shipping & fulfillment company out of New Jersey.
We also contract with a number of women owned marketing & PR companies for paid media advertising, press releases & media coverage.
We have a team that handles our retail support and training with over 23 years of experience on both the buyer and brand side.
We also work with a number of other (mostly women owned businesses or contractors) that handle our finances, bookkeeping and legal needs.
View our full statement about the transition from Vampyre Cosmetics to Phoenix Rising Cosmetics Brands here.
As a small indie company, we're eager to share full product images, but our partners need to approve each production phase. Teaser images allow us to incorporate your feedback for enhancements, making you a part of the creative process! We update our website and marketing as soon as partners approve final images. Think of it like a movie trailer - we're offering a sneak peek while the final product is being fine-tuned. Your patience will be rewarded with amazing products! In the meantime we recommend checking out our website to see what our physical products look like from our other lines!
If you want to see us in your local stores or are looking to sell our makeup wholesale in your storefront, learn more here.
Yes we do! Please apply here.
If you have any questions about this program, please email batty@mythosisbrands.com
EARLIEST POSSIBLE SHIP DATES AS OF 09/09/2024:
-SEPTEMBER 25TH-OCTOBER 15TH - IWTV BOOKS, D&D 1ST BOX SETS, D&D ALL CLASS PALETTES, D&D ALIGNMENT PALETTES, D&D DRAGON PALETTES, SILENT HILL 2ND BOX SETS
-OCTOBER 15TH-31ST ALIEN BOX SET, REMAINING BUFFY BOX SET & BUFFY BOX SET ITEMS, REMAINING D&D BOX SETS, IWTV COMPACTS & LIPSTICKS, BUFFY BOOK PALETTES VOL 2, BUFFY EYELINERS
-NOVEMBER 15TH-DECEMBER 5TH: BUFFY TRUNK BOXES
-JANUARY 10TH-25TH: BUFFY CUSTOM LIPSTICKS & LIPSTICK BOX SETS
LATEST POSSIBLE SHIP DATES AS OF 09/09/2024:
-OCTOBER 18TH-25TH IWTV BOOKS, D&D 1ST BOX SETS, D&D ALL CLASS PALETTES, D&D ALIGNMENT PALETTES, D&D DRAGON PALETTES, SILENT HILL 2ND BOX SETS
-NOVEMBER 15TH-DECEMBER 5TH ALIEN BOX SET, REMAINING BUFFY BOX SET & BUFFY BOX SET ITEMS, REMAINING D&D BOX SETS, IWTV COMPACTS & LIPSTICKS, BUFFY BOOK PALETTES VOL 2, BUFFY EYELINERS
-DECEMBER 15TH-JANUARY 5TH: BUFFY TRUNK BOXES
-FEBRUARY 10TH-25TH BUFFY CUSTOM LIPSTICKS & LIPSTICK BOX SETS
We will always do our best to update you by email directly when possible (you must be subscribed to our mailing list or our email platforms will not let us send you direct updates) and also post updates on this page (our shipping policies page) when delays occur. We most recently (on September 5th) changed the shipping dates to only show months, we got feedback that was too vague. We were trying to split the difference between the earliest possible ship dates and the latest possible ship dates. Instead of this, we've now added the two different shipping date ranges based on earliest and latest possible dates. The earliest dates reflect what we knew and had updated on the site as of Mid-August and haven't changed assuming that everything is accepted in time on the licensors side for the final manufacturing approval and shipping approvals needed to get these products out to customers. Leaving room for any final corrections that may need to take place, we have also added the latest possible scenario dates. We are in the home stretch for all of these launches.
For questions about your specific order, to change your shipping address or cancel a pre-order, please email support@mythosisbrands.com
There are several reasons for these delays. 1st & 2nd, Disney & Hasbro's Rigorous Testing & Approval Requirements have repeatedly pushed our manufacturing estimated times back which has caused us to have to manufacture multiple collections simultaneously and now we are dealing with manufacturer overload. We are upgrading manufacturers by 2025 so this doesn't happen in the future. The 3rd reason for the delay can be read in more detail in our statement here: https://phoenixrisingcosmetics.com/blogs/news/to-our-beloved-customers-friends-fellow-fans
The Original SILENT HILL collection was a pre-order and while it was delayed by a couple of weeks, it shipped out and we’ve restocked it and backordered and shipped backorders of this collection many times over in the last year. Also of the above collections that are still pending shipment, the following items are already shipping or have already shipped:
D&D Lipglosses & Multi-chrome Eyeliners, SILENT HILL Brush Sets, Art of Drag Lashes & Palettes, Buffy Book Palettes Volume 1 & First Batch of United States orders of the Boxes for Buffy Box Sets with Book Palettes & Free Gifts included (Ordered before May 15th) We have a track record of successful launches since we are now working with these big name companies, we know their processes better and what kind of delays can happen so we can plan better for the future. Any future pre-orders will be done through Purple Dot software, which guarantees and insures the customers pre-orders and deposits. We offer pre-orders as a way to gauge interest in new launches and ensure we make enough to meet demand. However, we are also working on other solutions like bringing on Venture Capital that would allow us to skip the pre-orders altogether and plan for and fund launches other ways.
We will always do our best to update you by email directly when possible (you must be subscribed to our mailing list or our email platforms will not let us send you direct updates) and also post updates on this page (our shipping policies page) when delays occur. We most recently (on September 5th) changed the shipping dates to only show months, we got feedback that was too vague. We were trying to split the difference between the earliest possible ship dates and the latest possible ship dates. Instead of this, we've now added the two different shipping date ranges based on earliest and latest possible dates. The earliest dates reflect what we knew and had updated on the site as of Mid-August and haven't changed assuming that everything is accepted in time on the licensors side for the final manufacturing approval and shipping approvals needed to get these products out to customers. Leaving room for any final corrections that may need to take place, we have also added the latest possible scenario dates. We are in the home stretch for all of these launches.